Support Centre

The purpose of this IVR is to play an arbitrary IVR Prompt.

Here is how to prepare a prompt to work as an Early Greeting:

• Create a prompt with the default audio recording:

  $ /home/ssp/scripts/ivr_prompt_utils -E I_ENVIRONMENT -c 
  greet_audio.sln early_greeting 'This is an early prompt' 
  New prompt created with i_ivr_prompt = 30
  	

Call routing setup

1. Add Vendor Connection. Set the Asterisk's host/port in the Destination field of Vendor Connection (ex: 192.168.0.100:5062).
2. Set the CLD Translation Rule for the connection to the value for example s/.*/prompt_30/, where 30 is the i_ivr_prompt value for the desired prompt.
3. Configure call to be routed via this Vendor Connection.